Shipping & Returns

RETURNS ON READY-TO-SHIP JEWELRY

We want you to be completely satisfied with your Sideræ piece. We accept returns on all Ready to Ship (in-stock) items within 14 days of receiving your order. To be eligible for a return, the jewelry must be in perfect, unworn condition, with the security tag intact and shipped back tightly closed in its original packaging along with all documentation. Visibly used, stained, or damaged items will not be accepted.

MADE-TO-ORDER & BESPOKE PIECES

Due to the artisanal nature of our work, all Made to Order, customized and bespoke pieces are handcrafted specifically for you upon request. For this reason, these items are final sale and cannot be returned or exchanged.

DAMAGED OR INCORRECT ITEMS

Every Sideræ creation is thoroughly inspected before leaving our studio. However, if you receive an incorrect item or if your jewelry arrives damaged due to transit, please contact us at clientcare@siderae.com within 48 hours of delivery. Include clear photographs of the item and its packaging so we can promptly assist you in resolving the issue.

INTERNATIONAL RETURNS

We welcome international orders. For clients outside the European Union, returns on eligible in-stock items are accepted. Please note that return shipping costs, as well as any original customs duties and local taxes incurred, are the sole responsibility of the customer and are non-refundable.

HOW TO INITIATE A RETURN

Please do not ship anything back to us without contacting us first. Unauthorized returns will be rejected. To initiate a process, please email clientcare@siderae.com

We will provide you with a return authorization and specific shipping instructions. We strongly recommend shipping your return with a signature required and full insurance coverage, as Sideræ is not responsible for items lost or damaged in transit.

Once your return is received and inspected, refunds will be processed within 14 days using the original payment method. For our complete and detailed legal policy, please consult Section 12 of our Terms of Service.

Delivery times vary depending on the destination country, payment clearance and product availability. All orders are fully trackable and insured.

Please refer to the availability indicated on individual product pages—some pieces are Ready to Ship while others are Made to Order. If the product is in stock and ready to ship, it will be shipped within a few days (unless otherwise specified). Made to Order pieces will be dispatched after their advertised lead times.

Italy: We ship with DHL Express; delivery usually occurs within 1-3 business days.
European Union countries: We use DHL Express; average delivery is 2-5 business days.
Non-EU countries: We ship with DHL Express International; delivery typically takes 3-10 business days (plus any additional customs clearance time).

Please note: Delivery times are calculated from the moment the package is handed over to the courier. Orders leave our studio weekly. For urgent delivery requests, please contact us at the studio.

All parcels are shipped with a signature required upon delivery and are fully insured.

Transit times do not include any time spent in customs, which can vary from country to country and is outside our control. Rest assured, we do everything possible to ensure your order arrives as quickly as possible. You will receive a tracking number via email as soon as your order has been dispatched.

Shipping costs are calculated and displayed transparently before you confirm your order.

Italy: Free DHL Express Shipping
Rest of the World: €85 DHL Express Shipping
Free Worldwide Shipping on all orders over €1,000.

Your order will be dispatched in a discreet, unbranded external envelope. The jewelry is packaged in a branded Sideræ jewellery box. If the shipping address differs from the billing address, we will treat your order as a gift. In this case, no receipt will be included in the package; instead, the receipt will be emailed to you separately. If you would like a personal message to accompany any gift orders, please contact Sideræ directly.

For orders shipped outside the European Union (EU), please note that your order may be subject to import duties and local taxes levied by your country upon arrival.

These charges are not included in the product price or shipping costs and remain the sole responsibility of the customer. Customs clearance and billing will be handled directly via the courier company.

As the recipient, you are responsible for ensuring compliance with your country's import regulations. Please note that Sideræ cannot be held responsible for any delivery delays caused by customs clearance processes.

RETURNS ON READY-TO-SHIP JEWELRY
We want you to be completely satisfied with your Sideræ piece. We accept returns on all Ready to Ship (in-stock) items within 14 days of receiving your order. To be eligible for a return, the jewelry must be in perfect, unworn condition, with the security tag intact and shipped back tightly closed in its original packaging along with all documentation. Visibly used, stained, or damaged items will not be accepted.

MADE-TO-ORDER & BESPOKE PIECES
Due to the artisanal nature of our work, all Made to Order, customized and bespoke pieces are handcrafted specifically for you upon request. For this reason, these items are final sale and cannot be returned or exchanged.

DAMAGED OR INCORRECT ITEMS
Every Sideræ creation is thoroughly inspected before leaving our studio. However, if you receive an incorrect item or if your jewelry arrives damaged due to transit, please contact us at clientcare@siderae.com within 48 hours of delivery. Include clear photographs of the item and its packaging so we can promptly assist you in resolving the issue.

INTERNATIONAL RETURNS
We welcome international orders. For clients outside the European Union, returns on eligible in-stock items are accepted. Please note that return shipping costs, as well as any original customs duties and local taxes incurred, are the sole responsibility of the customer and are non-refundable.

HOW TO INITIATE A RETURN
Please do not ship anything back to us without contacting us first. Unauthorized returns will be rejected. To initiate a process, please email clientcare@siderae.com.
We will provide you with a return authorization and specific shipping instructions. We strongly recommend shipping your return with a signature required and full insurance coverage, as Sideræ is not responsible for items lost or damaged in transit. Once your return is received and inspected, refunds will be processed within 14 days using the original payment method. For our complete and detailed legal policy, please consult Section 12 of our Terms of Service.